FAQs

1. What Products Do You Offer?
At Pure Aura, we offer a curated selection of stylish men’s and women’s apparel, including seasonal knit sets and summer specials. Our collections are designed to combine comfort, style, and functionality.

2. Do You Offer Free Shipping?
Yes, We offer free shipping over A$100

3. How Long Will It Take To Receive My Order?
Orders typically take 7-14 business days to arrive, depending on your location. Please note that shipping times may vary due to customs or unforeseen delays.

4. How Can I Track My Order?
You can track your order using the Track Order page on our website. Simply enter your tracking number to view the latest updates.

5. What Payment Methods Do You Accept?
We accept a variety of payment options, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods for your convenience.

6. How Do I Return Or Exchange An Item?
If you are not satisfied with your purchase, you can request a return or exchange within 30 days of delivery. Please refer to our Refund Policy for detailed instructions.

7. How Can I Contact Customer Service?
You can contact our customer service team via email at hi@pureaura.com.au or through the Contact Us form on our website. We aim to respond to all inquiries within 24 hours.

8. Is My Personal Information Secure?
Absolutely. Your privacy is important to us. We use industry-standard encryption to ensure your personal data is secure. For more information, please review our Privacy Policy.

9. What Should I Do If I Receive A Damaged Or Defective Item?
If you receive a damaged or defective item, please contact us immediately. We’ll arrange for a replacement or a refund as quickly as possible.

10. What Is Your Refund Policy?
We offer refunds for items returned within 30 days of delivery, provided they are unused and in their original condition. For more details, refer to our Refund Policy page.